GRIEVANCE HANDLING - TELECOMMUNICATION INDUSTRY IN SRI LANKA

  8.1 Grievance Major Effects Grievances may assume formidable form if they are not identified and redressed and may affect adversely the workers, managers, and the organization. The effects are the following:                1.       On Industry : a.       Increase in the cost of production per unit. b.       Low quality of productivity. c.         Increase in the wastage of material, spoilage/leakage of machinery. d.       Low quality of production or service. 2.       On the Employees : a.       Reduction in the level of employee morale. b.       Reduction of the level of commitment, sincerity, and punctuality. c.        Increased in the number of accidents. d.       Increased rate of absenteeism and turnover. 3.       On the Managers:: a.       Stain in superior-subordinate relations . b.       Rise in indiscipline cases. c.        Rise in unrest and thereby machinery to maintain industrial peace. d.       Raise the degree of supervisory control and fo

  If you're concerned you are a target of pregnancy-related discrimination, "the first step is always to document everything," says Sandra Marks, general counsel at an employment and industrial firm. That includes keeping notes of the date and time the alleged discrimination happens.   If you speak to your boss or someone else at work about the alleged discrimination face-to-face, Ms. Marks recommends making a file note and sending a follow-up email confirming the content of that meeting. If your job is terminated and you're not given written reasons for the termination, it's generally best to request the reasons in writing. All these details can help you prove your grievance if you need them later. 7.2 Summary of the Grievance Process If an employee is not satisfied with the grievance result who can apply the below-mentioned options:                            §   EVLN model The EVLN model is an import

  About half of the Sri Lankan mothers say they've experienced some form of pregnancy discrimination in the telecommunication industry. But that doesn't mean we all know what it looks like in practice.  As I have researched, Some expectant mothers who work in the telecommunications industry face a variety of problems from the managers they report to. For example, it can be difficult to take time off to go to the clinic, affect performance at the end of the maternity leave year, and sometimes make them mentally ill. HR divisions often take the manager's side in employee grievances that occur in similar situations. That makes them even more embarrassed. 6.1Which of the following is pregnancy discrimination?                     v   Mrs.Meneka has been a loyal, faithful and diligent employee in the telecommunication industry, she really had a doubt about why she has been treated unequally and unfairly. She contacted her immediate manager and asked him for an explanation as to w

  Principles of grievance handling are guidelines for the efficient and effective settlement of a grievance. It is very important to settle a grievance always at the lowest level if possible. This was mentioned earlier as a principle presented by the Indian institute of personal management to be followed in designing it. 5.2. The Immediate superior should follow the following principles for efficient and effective grievance handling:                               v   Treat all grievances as important: The grievance procedure should be demonstrated fairly. The attitude of the supervisor is very important. He should accept the employee’s right to appeal as long as no by-passing is involved. In a unionized company, supervisors should also recognize the employees’ right to be represented by a union official, if they so desire.                               v   Obtain all the relevant information: It is important to get information not only from the employee who presents the complaint but