08. BENEFITS OF GRIEVANCE HANDLING PROCEDURE
8.1 Grievance
Major Effects
Grievances may assume formidable form if they are not
identified and redressed and may affect adversely the workers, managers, and
the organization.
The effects are the following:
1. On Industry :
a.
Increase in the cost of production per
unit.
b.
Low quality of productivity.
c.
Increase in the wastage of
material, spoilage/leakage of machinery.
d.
Low quality of production or service.
2.
On the Employees :
a.
Reduction in the level of employee morale.
b.
Reduction of the level of commitment, sincerity, and
punctuality.
c.
Increased in the number of accidents.
d.
Increased rate of absenteeism and turnover.
3.
On the Managers::
a.
Stain in superior-subordinate relations.
b.
Rise in indiscipline cases.
c.
Rise in unrest and thereby machinery to maintain industrial
peace.
d.
Raise the degree of supervisory control
and follow-up.
8.2 BENEFITS OF GRIEVANCE HANDLING PROCEDURE
· It
encourages employees to raise concerns without fear of reprisal.
· It
provides a fair and speedy means of dealing with complaints.
· It
serves as an outlet for employee frustrations and discontents.
· It
saves employers time and money as solutions are found for workplace problems.
It helps to build an organizational climate based on openness and trust.
(Details of a grievance procedure/machinery may
vary from organization to organization.)
I suggest the following to the HR administration to minimize employee grievances.
- Eliminate the distance between officers and employees. (addressing the good name without the Boss concept)
- Organize events.
- Providing modern management concept training and development programs for HR management
- HRM can create an online survey and forward it to existing employees for getting the ananomys feedback once a month or within any defined timeframe.
- Employees will not hesitate to give their honest feedback as it's ananomys survey.
- It will help to identify what employees are actually expecting from the company
- If the management has weak areas, they can focus on them and improve.
8.3 Applying HRM approach –
Best Practice approach
I.
What is the best practice
approach?
A
universal set of practices that would enhance the performance of all organizations
they were applied to. (Pfefer1998).
.
Grievance implemented in best practice approach. Advantages are
v Employee security
v Serving the quality
v Discrimination
v Shared information
Conclusion
Grievance handling defines and Human
resources Management function that deals with accepting and solving grievances
effectively and efficiently. It may be a source of conflict and therefore
handling grievance is very important to avoid displacement effects and worker
reaction effects. To enhance employee motivation, productivity, and Leadership
Management resources it is important to manage grievances. There are many
causes of grievances such as causes relating to the job. Exit interview,
attitude survey, Complain box, and observations are four methods of knowing
grievances. There are several methods of handling grievances and they are
formal grievance settlement procedure, open-door policy, quasi method,
committee approach, and counseling methods. A grievance handling system is
conceptualized as a system consisting of three dimensions such as grievance
policy, grievance procedure, and grievance practice. Described pregnancy discrimination
and process and solutions. Briefly explained the major effects of grievance and
the benefits of grievance and apply of best Human resource management approach
of best practiced. With the study of this assignment, I have absorbed how to handle effectively employee grievances are handled effectively, as well as before employee grievance, and systematically and effectively meet industry goals.
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ReplyDeleteInteresting article which we can relate to sectors as an employer, it is best to handle grievances in a friendly and supportive way to avoid unnecessary escalation and negative feelings. Proper grievance handling procedures allow you to identify and address unacceptable or unlawful practices quickly.
ReplyDeleteyes, I agree with you. It will help company growth.
DeleteGrievence handling is one of the sensitive responsibility for HR. So they should be conducted it efficiently & effectively withiut biasness. Otherwise conflict can be happened. HR better to create proper working environment & culure before happening a problem.
ReplyDeleteI agree with you. A lot of sectors do not have to identify employee grievances. they need to work only. like a machine. the company can increase the productivity and efficiency of the organization by understanding the grievance of the employees and providing an appropriate solution.
Delete