02. IMPORTANCE OF GRIEVANCE HANDLING ON TELECOMMUNICATION INDUSTRY

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According to Jackson (2000), further benefits that will accrue to both the employer and employees are as follows: It encourages employees to raise concerns without fear of reprisal, and It provides a fair and speedy means of dealing with complaints. It prevents minor disagreements from developing into more serious disputes, it saves employers time and money as solutions are found for the workplace, Problems and it helps to build an organizational climate based on openness and trust.

Figure 19-1 shows the importance of solving grievances. Therefore, it is very important to handle grievances in any firm.

Figure 19-1 Importance of GH







If the grievance handling system is effective, aggrieved employees can relieve their feelings of dissatisfaction/injustice with their employment, promptness in the handling of grievances is ensured and larger problems (like strikes) are prevented from occurring in the future by solving smaller problems early. These contribute to the creation of trust and cooperation between union and management, and then to favorable labor-management relationships. Grievance handling is of importance for any organization on enhancing employee motivation, productivity, and labor-management relationship.

It is generally accepted that a formal grievance settlement program isn't common in many industries in Sri Lanka. In some industries, workers are used to meeting directly with the  CEO who is more likely to tend to give snap decisions to satisfy workers without consulting the relevant line managers resulting in making more subjective and incorrect decisions, creating bad precedents, and undermining the morale of the line managers. 

 

 2.2 Objectives of a Grievance Handling Procedure

Jackson (2000) lays down the objectives of a grievance handling procedure as follows:

  • To enable the employee to air his/her grievance.
  • To clarify the nature of the grievance.
  • To investigate the reasons for dissatisfaction.
  • To obtain, where possible, a speedy resolution to the problem.
  • To take appropriate actions and ensure that promises are kept.
  • To inform the employee of his or her right to take the grievance to the next stage

2.3 Effect of Grievance on the Telecommunication Industry

A dissatisfied and unhappy employee will not be able to perform to the best of his ability. His mind will be preoccupied with the things that are bothering him which leads to a lack of focus on his current job a hand. It leads to a drop in productivity of service and efficiency of the employee and the telecommunication industry as a whole.

Below are some of the effects of employee grievance:



2.4 Employee Grievance Handling Effect on the Telecommunication Industry.

The grievance which indicated discontent and dissatisfaction among employees adversely affects their productivity of service in the telecommunication industry. Initiating timely action to deal with grievances, the telecommunication tends to lose the productive efforts of the disconnected employee. It is indeed unrealistic to assume that an aggrieved or dissatisfied employee will put his or her best efforts on the job. The redressal of the employees’ grievance, therefore, assumes importance.

    Following are some effects of grievance handling:

            Ø It encourages employees to raise concerns without fear of reprisal.

Ø It provides a fair and speedily means of dealing with complaints.

Ø It prevents minor disagreements from developing into more serious disputes.

Ø It is a channel for an aggrieved employee to express and present his or her grievance. 

Ø It saves employers time and money as solutions are found for workplace problems. It helps to build an industry climate based on openness and trust.

Ø It is an assurance for dispassionate handling of one’s grievance.

Ø It assures the availability of some machinery for prompt handling of grievances.

Ø An aggressive employee can release his or her feelings of discontent or dissatisfaction with their job.  

     I.               

Reference

Answers.microsoft.com. 2022. "C:\Users\<username>\Documents\<File Folder name>". [online] Available at: <https://answers.microsoft.com/en-us/windows/forum/all/cusersusernamedocumentsfile-folder-name/3c43589c-b582-433b-99ea-cfe3e1b2a270> [Accessed 6 May 2022].

Educate. 2022. Explain the importance of grievance handling - Educate. [online] Available at: <https://educatech.in/explain-the-importance-of-grievance-handling/> [Accessed 9 May 2022].

Answers.microsoft.com. 2022. "C:\Users\<username>\Documents\<File Folder name>". [online] Available at: <https://answers.microsoft.com/en-us/windows/forum/all/cusersusernamedocumentsfile-folder-name/3c43589c-b582-433b-99ea-cfe3e1b2a270> [Accessed 6 May 2022].



Comments

  1. WishBandaraMay 12, 2022 at 12:42 AM

    is your organization's trade unions or human resource management's contribution to solving this problem is satisfactory?

    ReplyDelete
    Replies
    1. MarianMay 12, 2022 at 1:56 AM

      It’s a good question. Human resource management is actively involved to investigate the employee’s problem. When it comes to a satisfying solution, It depends on the nature of the problem and whether there is a fair reason for the grievance or the matter.

      Delete
  2. Sushini WickramasingheMay 12, 2022 at 9:17 AM

    Employee grievances form a concern for every HR . When an employee feels dissatisfied with how the organization is run or managed, it can significantly affect productivity.

    ReplyDelete
    Replies
    1. Sushini WickramasingheMay 12, 2022 at 9:19 AM

      Employee grievances form a concern for every HR . When an employee feels dissatisfied with how the organization is run or managed, it can significantly affect productivity.

      Grievances that are not addressed in time create inefficiencies in the workplace and lower morale. This can lead to an increase in low morale, absenteeism, and high employee turnover rates - none of which are good for the organization.There are many reasons why employee grievances can be raised, but regardless of the cause, taking good care of the workers should be central to every organization.
      HR staff must find effective ways to deal with every formal grievance lodged, whether genuine or imagined.

      Delete
    2. MarianMay 12, 2022 at 12:37 PM

      You’re absolutely right. Unfortunately, in many industries in Sri Lanka, employee grievances are underestimated. It reduces employee productivity as well as efficiency. Care must be taken to eliminate it so that employee grievances do not arise.

      Delete

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